Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Trademarks
  • All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Cozy Creations, LLC. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Cozy Creations, LLC or any third party, except as expressly granted herein.

  • Privacy Policy
  • Cozy Creations, LLC use of personal information that you may submit through this Web site is governed by the Cozy Creations, LLC Privacy Policy:

    Our commitment to your privacy:

    Your privacy is important to us. Therefore, we do not share any of your information with 3rd parties, with the exception of any relevant information to our bank and/or PayPal for purchases ONLY. 

    All other information (pet type, etc) is used solely by us to improve our product, as well as our customer's browsing and shopping experience. 

    Please note that the terms of our Private Policy may change without prior notice.

  • Shipping & Delivery
  • At this time, Cozy Creations, LLC ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, Cozy Creations, LLC ships merchandise to Canada and Mexico, but not to other international locations.  The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

    Please note that as long as the product is in stock, we will ship within 48 hours of the time the order was placed.  If this is a rush, please email us immediately at info@carriercozy.com and we will do our best to accommodate you.

  • Sales Tax
  • Cozy Creations, LLC charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.

  • Return Policy
  • You may purchase merchandise from this Website by using any one of the payment options listed in (link to Payment Options). Cozy Creations, LLC reserves the right to change its payment procedures at any time without prior notice to you.

    If your unhappy with your product or have would like to exchange for a different size or fabric, you have the following options (below).  

    PLEASE NOTE: We will NOT accept the return of used merchandise.  All refunds and exchanges will be granted to customers who return NEW PRODUCT ONLY.


    You may exchange the product for the correct size or different fabric by emailing us at info@carriercozy.com.  Please make sure to be specific with your request so that we can accomodate you and confirm that your desired Carrier Cozy® is in stock.  

    Please ship your return to:

    Cozy Creations, LLC

    PO Box 385
    Wilton, CT 06897


    Please note that shipping your return to us will be at your own expense and we will not ship the new order until we have received the returned item.  

    Depending on the size & fabric of the new Carrier Cozy®, you will be charged or refunded for the difference in price.  Cozy Creations, LLC will ship the new order for free, via the cheapest method available.  If this is not satisfactory to you, you will be charged for whatever shipping method you prefer.


    If you are not immediately satisfied with your Carrier Cozy®, you may return your order for a full refund of the purchase price (excluding shipping costs charged).  Please email us at info@carriercozy.com to let us know why you are unhappy with your Carrier Cozy®.  Your feedback may help us improve our product.

    Please ship your return to:

    Cozy Creations, LLC

    PO Box 385
    Wilton, CT 06897


    Please note that shipping your return to us will be at your own expense.


    Please adhere to our recommended washing instructions - hand wash and hang to dry.

    We are NOT responsible for damaged product, as a result of your washing machine, dryer or other cleaning method.